Frequently Asked Questions

YR reformer beds are engineered and built with you in mind. Our reformer beds have been tested in our own studios and via our online community. Super comfortable, sturdy, streamlined and beautiful on the eye too! At YR, we don't just sell high-end reformer Pilates beds, we create a supportive community experience to ensure you get the most out of your Pilates practice at home. The OnDemand app content has been created by experienced instructors chosen by us. We'll make you feel empowered, connected and supported every step of the way, no matter where you start. We stand by the quality of our beds and truly believe they are the best reformer beds available to buy or rent for home (or studio use) on the market.

The styling of all our Pilates reformer beds includes premium fittings and signature Maple and Beech Wood.

The YR Studio 

Our Studio reformer bed uses almost double the amount of timber (adding to the cost, appearance and stability). It's built for a commercial/studio environment.
The upholstery on the YR Studio is more on the plush side, and the carriage is just a little wider. There are an additional 2 foot-bar positions (foot-bar made by a different manufacturer and is noticeably smoother to use and slightly wider.) as well as an additional level for the springs. The YR studio also comes standard with a platform extender.

The YR Original 

This Reformer Bed constructed to light commercial standards and is designed to exceed home user's expectations compared to others on the market. It is still light enough compared to the Studio bed that it can be wheeled into different areas of your home if needed. The YR Original has a solid frame.

The YR Original Folding 

Essentially this is the same as our Original reformer bed, with the ability to be folded and moved for convenience or stored away while not in use.

Both YR Original and YR Original Folding reformer beds have the added benefit of adjustable legs that allow the frame to be lifted to a height of up to 36cm.

Please note the sizing specifications of all our reformer bed models available in our FAQs or on the product pages.

Are the OnDemand classes included in the reformer bed rental option too? Yes, absolutely! For those of you that are renting Your Reformer, the OnDemand classes are included for the duration of your rental period.

For those purchasing Your Reformer, we will include your first 3 months of App access complimentary with your purchase and ongoing, it is just $4.95/week. 

YR Original Bed – 235cm (L) x 64 (W) x 26-36cm (H) Weight rating 120kg

YR Original Folded: 235cm (L) x 64 (W) x 26-36cm (H) Weight rating 120kg

When Folded: 122cm (L) x 64cm (W) x 50cm (H)

YR Studio Bed – 237cm (L) x 67cm (W) x 32cm (H) Weight rating 160kg

YR Rental Bed – 225cm (L) x 60.5 cm (W) x 23cm (H) Weight rating 160kg

Our YR OnDemand are online that you can access at anytime once you have your app access. Classes range from beginner to advanced with 15 varying styles of classes available. These classes vary from 8 minutes – 50 minutes long, ensuring you have the best option that can fit in with your day and focus. 

We are continuing to develop and build on our online class library each month. Partnering with physiotherapists to bring specialised programs such as pre and post natal, active ageing and injury specific.

If you have bought or rented a reformer bed, your access will be opened to you just prior to receiving your reformer bed at home. We will provide you with access instructions via email. 

If you have purchased just the OnDemand App subscription, your access will be opened to you upon completion of the subscription direct debit.

Our OnDemand classes are now available via our small device App version as well as our newly released WebApp version that is available with all subscriptions and can be screened on any device that has ability to enter a URL address. Smart TV's, Laptops, Desktops are all great ways to follow along our classes on a bigger screen.

Please check the product description for information about delivery timeframes for your bed type. (in some cases current COVID restrictions may impact dispatch times). Should the bed be a Pre-Order, the expected dispatch will be clearly noted on the product, for our beds in stock, we will deliver to you within 14 days of placing your order for metro, or 14-21 days for regional locations.

Your delivery can be scheduled by our Team anywhere between 8:30am and 5pm Monday to Friday.

Currently the YR team is offering valet delivery to Metro Melbourne, Greater Geelong, Metro Sydney, Central Coast, Canberra, Metro Brisbane, Gold Coast, Sunshine Coast and Metro Perth.

For orders outside of these areas we partner with courier companies to support your delivery and this may mean that you need to collect it from your local depot.

As we continue to expand our very own YR delivery team will service further parts of Australia. We will be sure to keep you updated if your order is delayed. Please contact us to discuss such an arrangement or if you would like to know where your local depot is (see the difference between Valet and Standard delivery below).

As you may be aware the current global challenges with imports due to COVID-19 continues to worsen and with most factors beyond our control, there will be further delays.

We are working closely with all our partners to try to minimise these delays, however like many retailers who rely on international shipping, the impacts continue to be significant caused by the pandemic. 

In addition to some major ports where the ships our beds go through to get to our factories have been shutting down for periods due to outbreaks, there is also a container shortage globally compounding delays. Furthermore, shipping lines have been reduced coming into Australia adding to these delays also.

Rest assured we are doing all we can to ensure all beds are received as soon as practicably possible. We prioritise each shipment as soon as it arrives at our warehouse to customers awaiting their order. Where ordinarily we would take 2-3 weeks to dispatch, we are adding additional team and trucks on the road to dispatch within a 5-7 day turnaround at most. 

We endeavour to communicate any shipping and delivery updates with estimated timeline to our customers as soon as we have word from our shipping partners. Unfortunately it is a moving target currently, however our intention is to provide the most up to date information as soon as we can. 

We are truly sorry to everyone for these delays and the inconvenience it causes. We know how excited our customers are to receive their beds. We are also frustrated with the circumstances but really do appreciate your understanding and patience. 

Valet delivery is the service that we pride ourselves on. Our very own YR team will hand-deliver your bed to you, and set it all up in the space you have allocated in your home (note lockdown restrictions may impact this). They can answer any questions you have whilst there and will ensure you are comfortable and ready to go. 

Standard delivery is currently available to areas outside of Metro Melbourne, Greater Geelong, Metro Sydney, Central Coast, Canberra, Metro Brisbane, Gold Coast, Sunshine Coast and Metro Perth.

For standard delivery, we will have a courier deliver your bed and accessories to you in its box, and can provide instructions for you to set your bed up in your home. Note there are minimal steps to set up and we have videos to help the more visual of learners, plus we are only a phone call away if needed. Depending on your home location, we may not be able to courier direct to your door, and will instead arrange delivery to the depot closest to you or one of your choice. Please get in touch with our team to find out your closest depot. 

Currently rental beds are available to:

• Metro Melbourne, Mornington Peninsula, Geelong and Torquay region
• Metro Sydney, Canberra, Central coast NSW up to and including Newcastle
• Metro Brisbane, Gold Coast and Sunshine Coast
• Metro Perth

Note for our team's own safety, we cannot deliver a rental bed up a flight of stairs.  Feel free to contact us with any questions regarding this.